Rizwan Shabbir - Systems Administrator - Mentor Graphics Pakistan Development (Private) Limited

概要

I am a technically sophisticated IT Professional who brings eight years of experience in system administration, networking, computer applications, file system integrity, operations, support and development to ensure continual innovation. I am well-versed in wide variety of professional system support and solution-based IT services, including, monitoring, configuration, troubleshooting, and maintenance of operating systems. Successfully supervise database tasks from software upgrades and custom interfaces to troubleshooting. I have completed BS (Hons) Electrical Specialization in Communication from Hajvery University and completed ICS from Govt. College, Gujranwala.

My key skills include troubleshooting | setup & installation | system administration | computer networks | LAN/WAN | Linux | Data Centre | technical support/skills | VMware | window operating systems | installation & configuration | database/network management | client service | problem resolution | team leadership.

I am currently engaged with Mentor Graphics as Systems Administrator where I am responsible for identify hardware and software problems, preserve control records, and change defective components. Performed software installations and field unit system administrator training. Explain end users on basic software, hardware and peripheral device operation and troubleshoot system and network problems, diagnose and solve hardware/software faults. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great work exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.

工作经历

Systems Administrator

Mentor Graphics Pakistan Development (Private) Limited

Oct 2013 - 代表 | Lahore, Pakistan

• Diagnose hardware and software problems, preserve control records, and replace defective components. Execute data backups, disaster recovery operations, shutdown procedures, and routine network startup.
• Improve all aspects of the technical development cycle, including functional and technical product specifications, testing and quality assurance, documentation, configuration management, and version control.
• Expertly install new Windows OS, upgrade and enhance legacy systems, update Windows servers, and perform stress testing hardware and software infrastructure.
• Facilitate LANs, WANs, network segments, hardware, and software training for end-users, virus scanning procedures, and general technology troubleshooting.
• Successfully supervise database tasks from software upgrades and custom interfaces to troubleshooting. Assess, improve, and optimize current database environment and examine status of work orders in the queue in a timely manner.
• Manage data center, including Filers, Backup, ESX, and other servers, as well as configure and automate backup policies to work database backups according to backup and recovery policy.

IT Support Engineer

Warid Telecom Pvt Ltd

Jan 2012 - Oct 2013 | Lahore, Pakistan

• Seamlessly interconnected desktop computers and laptops with diverse systems, including associated validation systems, file servers, email servers, application servers, and administrative systems.
• Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach, and referred difficult issues to upper management while maintaining positive rapport with customers.
• Created a staff handbook of all IT services while directing application support staff and creating end-user documentation of internal applications. Handled first-line call, as well as helped end users through email at the service counter.
• Explained end users on basic software, hardware, and peripheral device operation and troubleshoot system, network, hardware, and software faults.
• Researched client's issues in a timely manner and followed up with the customer with recommendations and action plans to resolve customer issues via on-call, email, and service manager.
• Held accountable for installing and configuring different Windows Servers and using different problem solving and troubleshooting skills to resolve issues with the company’s server and computer systems.