 Served customers by providing product and service information and helped them in resolving their problems.
Resolved product or service problems by clarifying the customer’s complaint, determined the cause of the problem,selected and explained the best solution to solve the problem, expedited correction or adjustment, and followed up to ensure resolution.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Prepared reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
Opened customer accounts, and maintained customers and financial record.

Job Description & Achievements: -
 Developed 149 Trucks & Trailers Loc.-wise Tire Change Record Data Gathering Online Mechanism Resulting in 100% Cost Reduction.  Developed Vehicle Log on Excel Workbook by Workshop Daybook Coverage via Physical Visits for Maintenance Bill Analysis.
 Developed 149 Computerized Trucks & Dynas Fleet Oil Change Scheduling by Efficient Use of GPS Tracking Software.
 Developed Networking Solution for Time Attendance Machine Data Collection by IT Manager.
 Developed Spare Parts Store File Inventory System of Trucks & Trailers Parts Maintenance and Drivers’ Acknowledgment Signatures.  Developed Live Calibration Excel Sheet of GPS & Vehicle Odometer to Implement Error Free Preventive Maintenance Schedules.
 Attended External Company Customers in Workshop & Submitted their Consequent Maintenance Invoices to Accounts Department.  Developed Online Database of Vehicle, Driver & Employee Code that Facilitated Managers’ Smartphones with Instant Information.  Developed Online Mess Sheet to Keep Track of Balanced Food Cooked.
 Upgraded Employees’ Smartphones with E-print App to Print Directly from Toshiba e-Studio 256 over WiFi.  Implemented Safety Reflective Taping on 149 Fleet of Trucks & Dynas.
Job Description & Achievements: -
 Developed Company’s Own Tracker Laboratory Saving Outsourcing Revenue for Vehicles’ Trackers Installation.
 Developed GPS ERP Software in Liaison with FITS4 Team & Searched for Potential Customers for Vehicle Tracking Solutions.
 Monitored 130+ Trackers Online Functionality & Extracted Fleet Reports for Fuel Consumption, Maintenance & Sales YTD Analysis.
 Communicated Drivers Fleet Oil Change Schedule via GPS Tracking & Monitored Tire Wear Online.
 Educated Drivers of Volvo FH Computerized Trucks ECU Fault Codes Displayed on LCD while Driving & Navigation Using Google Maps.  Carried Out Data Entry of Maintenance Purchase Invoices of Spare Parts Inventory in SAGE 300 ERP ACCPAC Online Client Terminal.  Developed Whatsapp Snap Receipt Mechanism for Handover of Vehicles between Drivers Resulting in Exact Vehicle Condition.
 Developed Snap Count Mechanism for Counting Lube Drums & Tires in Warehouse.