Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Provide information to customers on their account status and account balances
Open new bank accounts according to laid down rules and guidelines
Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction
Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
Ensure that customers’ confidential information is properly protected and only used for official purposes
Promote Team Work and prove to be an effective participant of the TEAM.
Responsible for CIF amendment and Dormant activation.

Preparation of Drafts, Pay Orders etc. Balance the cash at theend of the day. Assist in achieving the goals / targets of thebranch. Ensure minimum waiting time for customers while doingcash transactions and deal each customer politely & withcourtesyBranch counter ResponsibilitiesProcessing deposits and withdrawals.Performing regulator account maintenance.Dealing with customer enquires.Performing general tasks assigned by line manager