Social Media Manager, Virtual Manager and SEO expert (Freelance)

Account Opening related tasks.Expert in complaince and audit.Expert in AML.

Forecasting and dividing sales targets for all products/services at Express Centers.
Managing special projects including financial services, SME accounts, sentiments etc.
Developing strategies and planning for long-run schemes in order to achieve targets.
Analyzing market trends, conducting gap analysis and suggesting improvements in processes.
Identifying and developing a target pipeline and aggressive market strategies for new and commercially viable/profitable ventures/customers.
Managing key customer accounts through regular liaison.
Leading the relevant team and assisting in achieving set targets and ensure the provision of exceptional customer care including conflict/query resolution.
Preparing reports and status of all major activities by providing information and statistics.
Managing and executing other projects and activities as assigned by the Supervisor from time to time.
Ensuring availability of booking peripherals at Express Centers.
Encouraging team for cross-selling to achieve targets.
Leading, motivating, and grooming team to provide superior customer services.
Resolving conflicts and handling annoyed customers.
Staying updated of information on market trends, conducting gap analysis and suggesting improvements in processes.
Escalating and resolving areas of concern as raised by clients.
Monitoring company performance against service level agreements and flagging potential issues.

Account opening department
Clearance department,
Remittance department,
Bill of exchange department.