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概要
Executive at Abacus Consulting Jazz
Worked as a customer services representative at mindbridge, retailer support specialist and currently working in Jazz business operations at Abacus
工作经历
High School Teacher
Student Teacher, 9th and 10 Grade, Govt Central Model High School, Lower Mall, Lahore
Collaborated with other grade-level teachers to develop engaging lesson plans based on common core curriculum.
Led parent-teacher conferences and introduced discussing self-reflections from students.
Created a weekly newsletter for families.
Developed a classroom rewards program that reduce late work by 40.
Updated grades and generated report cards using digital teacher assistant softwares.
High School Teacher
Student Teacher, 9th and 10 Grade, Govt Central Model High School, Lower Mall, Lahore
Collaborated with other grade-level teachers to develop engaging lesson plans based on common core curriculum.
Led parent-teacher conferences and introduced discussing self-reflections from students.
Created a weekly newsletter for families.
Developed a classroom rewards program that reduce late work by 40.
Updated grades and generated report cards using digital teacher assistant softwares.
Backend Support Executive
Part of Prepaid Financial Management Team for RTG tasks.
Providing FCR to the customer.
Handling all the critical cases of PFM & RTG.
Arranging team shifts & team sessions.
Able to use automated information system.
Maintain overall stats on daily basis ( SLA, Adherence, Quality, etc. )
Share daily reports of SLA for Jazz Project.
Customer Service Representative
Worked as a gold agent and team coordinator in Jazz gold helpline.
Work to Gain full customer satisfaction
Provide first Call Resolution (FCR) to customers in every call.
Maintain Overall stats on daily basis e.g. AHT (ATT, ACW, HOLD, Manning, Breaks/Adherence).
To be proficient in product knowledge to assist in continual process improvement
Able to use automated information systems to analyze the customers situation.
Providing help and advice to customers, using the organizations products or services
Learning about organizations products or services and keeping up to date with any changes
Arranging shift team Reminders & team sessions reminders as per requirement.
