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概要
E-Mail Client Configuration & Support Window 10, Windows 7, 8, 10 professional
Good knowledge and hand on experience over Active directory, DNS and DHCP.
Remotely support desktop technology platforms.
Configuration of Cisco IP Phone and provide Technical Support.
Manage SIPX Server.
Manage NMS Monitoring.
Platforms: Windows Server 2008 R2, 2012 R2, Windows, 7, 8, 10, Mac OS
Sunray Terminals, Network Printers.
Tools: MS Office, Anti-virus Server, Email Client, Acronis, Vmware ,
Virtual Box.
Well experienced in using IT Help Desk Ticketing System.
Providing Help Desk Support to 400 plus users.
Handling Support Calls of local and remote users [US/Canada/Australia].
Software/Hardware Trouble shooting and provide Technical Support.
Hand on experience on Windows Servers, Operating Systems.
项目
工作经历
Associate IT System Engineer
• Configure and Manage Active Directory, DNS, DHCP Server.
• To carry out daily data backup routines.
• Manage user accounts, permissions, email, anti-virus.
• To record and provide first line support for all hardware faults.
• To report and follow up hardware faults to external support companies as required.
• To maintain an accurate Hardware and Software inventory.
• Install all new hardware, systems, and software for networks.
• Install, configure, maintain network services, equipment and devices.
• Configure IP based security Cameras.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Perform software installation through remote server.
• Manage Employee Joining /Exit process.
• Hand on experience over Cisco Switches.
(2948G-GE, 2950, 2960G,2970G, 3550, 3560, 3650E, 6506E, POE
Configure IP based security Cameras.
Perform troubleshooting analysis of servers, workstations and associated systems.
Perform software installation through remote server.
Manage Employee Joining /Exit process.
Hand on experience over Cisco Switches.
(2950, 2960G, 3550, 3560, 3650E, 6506E, POE switches etc.)
Management of data canter.
Hands on experience on Dell and IBM Desktop and Laptop's issues with hardware and OS related problems.
Hardware installation, testing, troubleshooting, repair and maintenance
Explains the exact cause of problem and provided solutions to it.
Installation of Win2k8 server, Manage users accounts.
Network connectivity troubleshooting, ping, tracert, telnet. Plan and perform appropriate procedures, documentation, inventory assessment.
Creating and managing the users mail boxes, installing and managing MS Office Outlook,
Thunder bird mail, web mail, for existing and new users, carrying out backup of emails and restoration.
Maintenance and troubleshooting of WAN / LAN Network connectivity, CAT 5 / CAT 6 Cabling, providing on-site support to the end users.
