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概要
Senior service coordinator with 7+ years of experience, working with DG set company in department of after sales service. Managing customer complaints for more then 3000 sites across all Punjab. Leading a team of professionals, resolving the site issues and maintaining the customer satisfaction. Enjoys bieng a part of team as well as guiding and motivating the team and thrives in a challenging work environment.
工作经历
Sr.Service Coordinator
Position- I: Services Coordinator Responsible to Coordinate in the Services Development Affairs.Responsible to Corresponding with clients with respect to the all services Issues.Emailing & telephonically corresponding with clients.Assign jobs to Technician Staff and follow them up.Parts Purchasing & Local vender HandlingResponsible to coordinate with client to support him about the Services, Complains, Trouble Shooting, & warranty claim.Position- II: Coordination with Admin Direct Reporting to Admin ManagerPreparation of All types of Work PermitsAssign jobs to Technician Staff and follow them up.Maintain documentation for internal and external auditsUpdate higher management with Monthly Progress.Maintain Stock with respect of services.Position- III: Sales Coordinator Responsible to coordinate in the Sales Development Affairs.Responsible to keeping and maintaining Stock and Price updates with respect to the sales.To achieve the targeted Sales assigned by the management.Responsible to coordinate with client to support him about the availability, brand origin, shipment documentation, product support, warranty claim.
