• Managing Upwork profiles, enhancing our visibility and engagement on the platform by identifying high-potential job postings that align with our company's Ideal Customer Profile (ICP), leveraging skills in lead qualification and new business development.
• Crafted tailored proposals and led the bidding process, utilizing expertise in proposal writing and critical thinking to increase win rates and effectively communicate our value proposition in competitive bidding scenarios.
• Oversaw all phases of client communications, both pre-sales and post-sales, ensuring seamless interactions and fostering long-term business relationships through effective relationship development and business relationship management.
• Participating in strategy calls with the CEO, focusing on B2B lead generation and conversion strategies to maximize international sales opportunities, reflecting advanced skills in business process improvement and sales pipeline management.
• Serving as a liaison between clients and the development team, coordinating project timelines, milestone delivery, and addressing payment-related issues, showcasing strong project coordination and account management abilities to enhance overall project success and client satisfaction.
• Implement business process improvements, identify inefficiencies, and optimize operations to enhance the overall effectiveness of sales and development processes and contribute to sustained business growth.

• Project Bidding• Proposal Writing• Business Development• Business Process Development• Project Management• Research and Development (R&D)• Business-to-Business (B2B)• Business Relationship Management• Data Analysis• Process Improvement• Sales

• Discover profitable suppliers and initiate business and organization partnerships• Using traditional sourcing & reverse sourcing techniques to on-board new vendors for Amazon FBA Wholesale model• Developing customer base through regular communication with brands, distributors and wholesalers in the USA market• Negotiating with external vendors to secure advantageous terms• Maintaining and Integrating updated inventory feeds for all vendors using ERP system, based on receiving criteria from suppliers.• Maintaining records of the on-boarded vendors and their documentation.• Handling technical issues in relation to procurement by ensuring access to vendor websites• Track and report key functional metrics to reduce inefficiencies and improve effectiveness• Providing support in terms of confirmation for accurate pricing and availability of products

Responsibilities:
• Plan and manage team goals, project schedules and new information.
• Providing technical advice to customers on all aspects of the use of software and systems both before and after the sale.
• Maintaining organized and accurate sales information, pipelines and reports using CRM tools and Oracle Financials R12.
• Providing L1 support to customers using cPanel (WHM) & Plesk and L2 support depending on the type and complexity of the problem.
• Build long-term relationships with high-value customers by personally getting involved in their issues and making sure everything is smooth.
• Manage the efficiency and effectiveness of support team by being a bridge between the customer and technical support teams.
• Document all the queries on the CRM in a designated way, collect customer support issues and bugs and relay to the product and development teams.
• Follow-up to ensure resolutions to customer issues.
• Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals.
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently.
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events.
• Responding to tender documents, writing proposal/quotations and supporting literature.
• Networking with existing customers in order to maintain links and promote additional products and upgrades.
• Handling hardware or software problems and faults and referring on to specialist technical colleagues.
• Work with Key Account Executive and Manager in keeping the customer accounts in order by indulging in tasks like Data Entry etc.
• Work with the manager to mature incoming sales leads.
• Identifying and developing new business through networking and courtesy and follow-up calls.
• Sending out E-mail, SMS and Phone call intimations to clients following proper templates.

Responsibilities: 
• Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
• Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.
• Drive sales and client’s relationship.
• Gathering market and customer information.
• Listening to customer requirements and presenting appropriately to make a sale.
• Keep sales records.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Identifying and developing new business through networking and courtesy and follow-up calls.
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently.
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events.
• Networking with existing customers in order to maintain links and promote additional products and upgrades.
• Responding to tender documents, writing proposals, reports and supporting literature.
• Maintaining and keeping abreast of constantly changing software and hardware systems and peripherals.
• Handling hardware or software problems and faults and referring on to specialist technical colleagues.

Responsibilities:
• Design and build advanced web app on Laravel platform.
• Gathered requirements from client through regular scrum sessions.
• Build the front end of the application and Admin Panel with a mix of client-side languages Bootstrap (HTML, CSS),
jQuery/JavaScript.
• Modified, Improved & corrected HTML, CSS structure.
• Design, build and maintain efficient, reusable and reliable PHP code with OOP standards following MVC design
patterns.
• Database designing, integration and management using MySQL for the web application.
• Converted static pages to dynamic to display information right from database.
• Build front end and back end of the web application.
• Modification and maintenance of web application user interface.
• Build RESTful APIs for the web application.
• Handled responsive mobile, desktop, and tablet development.