We are looking for a friendly and customer-focused Customer Care Officer to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience across all touchpoints.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat
Resolve customer complaints and issues in a timely manner
Provide accurate information about products and services
Keep records of customer interactions and follow up as needed
Collaborate with other departments to ensure customer satisfaction
Requirements:
Previous experience in customer service or a similar role is a plus
Excellent communication and problem-solving skills
Patience, empathy, and a positive attitude
Basic computer skills and familiarity with customer service tools
High school diploma or equivalent; further education is a plus
Premio Travel & Tours (Pvt.) Ltd