Application Support Executive

Prima Systems

发布 Jul 01, 2025 144 查看 Report Job

PKR. 200,000 - 200,000/Month

Application Support Executive:

Provide day-to-day technical support and troubleshooting for healthcare applications such as EHR/EMR.
Monitor application performance and ensure uptime and availability.
Log, track, and resolve incidents and service requests within defined SLAs.
Offer first and second-level support to administrative staff, and billing teams.
Train users on proper use of applications and new feature rollouts.
Gather feedback from users and relay it to the product or development team for enhancement.
Ensure all support practices are compliant with HIPAA and other healthcare data privacy regulations.
Monitor data integrity and resolve any data discrepancies or security issues within the application.
Escalate unresolved technical issues to the development or vendor teams, and coordinate until resolution.
Act as a liaison between departments and IT for any system-related queries or requirements.
Assist in system upgrades, patches, and routine maintenance.
Participate in testing and validation of new releases and enhancements to ensure system stability.
Maintain logs of system issues, resolutions, and standard operating procedures.
Generate periodic reports on system usage, performance metrics, and support activity

技能

Analytical Skills Communication Skills Troubleshooting Skills

工作详细内容

全部职位:

1 发布

工作时间:

晚班

工作类型:

全职/长期工

部门:

Operations

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

3年

在之前申请:

Jul 31, 2025

发布日期:

Jul 01, 2025

Prima Systems enables its clients over the whole Enterprise Technology to stack with separated industry arrangements. We modernize Business Process Outsourcing and make everything secure, adaptable and coordinated across open, private and half mists. Partnership is at our core. Our client relationships are about more than just the work we do, they are a huge part of who we are. At BPO Bench, we consider the success of our clients as a barometer of how successful we are. The Enterprise Technology Stack incorporates IT Outsourcing, Cloud and Security, Applications, Analytics and Engineering. We join long periods of experience running crucial frameworks with the most recent advanced developments to convey better business results and new degrees of execution, intensity and encounters for our clients and their partners. Prima Systems puts resources into three key drivers of development: People, Customers and Operational Execution. Our broad network helps drive coordinated effort and influence innovation freedom.