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PKR. 50,000 - 60,000/Month
You will be responsible for assessing the quality of the performance of our call center.
Requirements:
- Minimum 6 months of experience in a call center
- Good English communication skills
- Punctuality and hard work
- Able to work in the night shift
- Must be 22 years or older
- Minimum Graduation Required
Responsibilities:
- Perform live call monitoring and provide trend data to the site management team.
- Perform daily evaluations of customer interacting departments.
- Participate in all QA meetings, training and workshops to be aligned with the team and better understand the updates and processes.
- Making and sharing daily productivity reports.
- Participate and coordinate in calibration sessions.
- Call Scoring according to call evaluation.
- Provide feedback to Sales reps, team leaders, and managers.
- Conduct feedback and training sessions for reps.
- Resolve any disputes filed by reps, TLs, and/or Managers.
- Prepares and analyses internal and external quality reports for management staff review.
- Perform any other duties as assigned.
- Achieve all daily and monthly KPIs.
Shift: Full-Time Night Shift
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