Customer Support Representative

Professional HRM Servies

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PKR. 30,000 - 35,000/Month

Key Responsibilities:

Develop and maintain strong relationships with customers, serving as their primary point of contact.
Proactively engage with customers to understand their needs and challenges and provide appropriate solutions and recommendations.
Assist customers with onboarding, training, and ongoing support to maximize their use and adoption of our products or services.
Monitor customer vehicles, identify potential issues or opportunities, and take proactive steps to address them.
Collaborate closely with internal teams, including Operational and technical support, to advocate for customers and drive the resolution of issues.
Track and analyze customer feedback and usage data to identify trends, patterns, and opportunities for improvement.
Contribute to the development of customer success strategies, processes, and best practices.

Qualifications and Skills:

Intermediate and prefer to Bachelor's degree in business, marketing, communications, or a related field.
Previous experience in customer service, or customer success role preferred.
Excellent communication and interpersonal skills, with the ability to effectively engage and interact with customers at all levels.
Strong problem-solving skills and the ability to think creatively to resolve customer issues and challenges.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Familiarity with CRM software and other relevant tools is a plus.
Passion for delivering exceptional customer experiences and driving customer success.