ARE YOU READY TO RISE WITH PTCL GROUP?
PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.
PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.
HOW CAN YOU EXPRESS YOUR TALENT
- Monitoring and follow-up of Corporate Services Faults with regional technical support teams on a daily, weekly & monthly basis, along with escalation to higher management as required to keep Technical MTTR in check.
- Performing RCA on prolonged & repeated faults to improve MTTR
- Responsible for co-ordination among regional offices in the domain of Corporate Technical Operations for compilation of operational data, various performance & inventory trackers related to Corporate Support
- Proposing and implementing IT based solutions to improve reporting & analysis including but not limited to creation of new automated reports, automation of dashboards, introduction of new functionality as well as responsible for implementation of changes in existing system.
- Drafting of Zonal & regional performance reports on monthly and annual basis.
- Preparing business cases for procurement of spare parts and hiring of additional resources to improve O&M activities.
- Proposing improvement in existing processes for improvement in operational efficiency of Corporate Operations.
- Any Other Projects Assigned by the Supervisor.
WHAT YOU NEED TO BE SUCCESSFUL
1. Qualification
- Professional degree in Electrical, Telecom, CS, Software Engineering, from a well reputed institution
2. Experience
- Related experience in the same field will be preferred
3. Competencies
- Superior verbal and written communication skills.
- Excellent interpersonal, counseling, and negotiation skills.
- Strong presentation skills.
- Excellent leadership skills.
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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