发布 Mar 04, 2024 456 查看
As a Customer Service Executive, you will be the primary point of contact for our valued customers, ensuring an exceptional experience throughout their interactions with our company.
Responsibilities:
Customer Interaction:
- Handle incoming customer inquiries through various channels, including phone, email, and live chat.
- Provide prompt and accurate information to customers regarding products, services, and policies.
- Address and resolve customer concerns, complaints, and issues in a professional and empathetic manner.
Order Processing:
- Assist customers in placing orders, tracking shipments, and managing returns or exchanges.
- Collaborate with other departments to ensure efficient order fulfillment and delivery.
Communication:
- Communicate effectively with customers to build and maintain positive relationships.
- Work closely with the sales and marketing teams to convey customer feedback and insights.
Product Knowledge:
- Stay updated on product features, specifications, and promotions to provide accurate information to customers.
- Assist in educating customers about the benefits and uses of our products.
Problem Resolution:
- Troubleshoot and resolve customer issues promptly and effectively, escalating when necessary.
- Collaborate with internal teams to address recurring problems and implement proactive solutions.
Documentation:
- Maintain detailed and accurate records of customer interactions and transactions.
- Utilize customer relationship management (CRM) tools for efficient data management.
Continuous Improvement:
- Provide feedback on processes and suggest improvements to enhance the overall customer experience.
- Stay informed about industry trends and customer service best practices.
Qualifications:
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric approach.
- Proficient in using MS Office & Shopify.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Empathy and patience in dealing with customer inquiries and concerns.
Public Pharma Pvt. Ltd
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