Front Desk Officer

The Front Desk Officer at Rozee is a key representative of our organization, acting as the first point of contact for clients, visitors, and employees. This role not only requires exceptional communication and interpersonal skills but also the ability to manage various administrative tasks effectively. The Front Desk Officer creates a welcoming and professional environment while ensuring that all inquiries are managed promptly. This position is critical to the overall client experience and contributes significantly to the smooth operation of daily activities at the front desk. As this role does not involve managing a team, the focus remains solely on providing outstanding service and administrative support.
Responsibilities

Greet and welcome visitors with a friendly demeanor, ensuring a positive first impression of the organization.
Address inquiries in person, by phone, or via email promptly and accurately to enhance customer satisfaction.
Answer, screen, and forward incoming calls efficiently while maintaining a professional tone.
Manage appointment schedules diligently and keep a detailed visitor log for effective record-keeping.
Coordinate incoming and outgoing mail and deliveries to ensure timely communication.
Maintain an organized and tidy reception area to reflect a professional image of the company.
Monitor and manage visitor access by issuing badges or ensuring sign-in procedures are followed for security purposes.
Notify security or management of any unusual activities to ensure the safety of all personnel and visitors.
Assist with various administrative tasks, including photocopying, scanning, and filing documents as required.
Provide general support to office staff to foster a collaborative and efficient working environment.
Exhibit professionalism at all times, handling each situation with courtesy and respect.