Patient Experience Coordinator

The Patient Experience Coordinator at Rozee plays a vital role in enhancing the satisfaction and experience of patients within the healthcare setting. This position requires a combination of excellent customer service skills, effective conflict resolution capabilities, and a solid foundation in hospital operations. The coordinator serves as the key advocate for patients, ensuring that their needs are addressed promptly and effectively. Through active listening and open communication, the Patient Experience Coordinator gathers patient feedback, analyzes their experiences, and proposes improvements to enhance service delivery. This role is crucial in bridging the gap between patients and healthcare providers, ensuring a positive and fulfilling experience during their health journey. In addition to directly interacting with patients, the Patient Experience Coordinator must also collaborate with various departments to facilitate a seamless patient journey. As a representative of patient voice and concerns, the coordinator plays an essential role in developing initiatives based on feedback, which contributes to the overall enhancement of care standards. This position requires someone with a strong problem-solving mindset, capable of mediating conflicts and navigating complex situations with empathy and professionalism. While this role does not involve managing a team, it demands a proactive approach to driving patient-centered improvements within the organization.
Responsibilities

Engage with patients to gather feedback regarding their healthcare experience and identify areas of improvement.
Advocate for patients by addressing their concerns and ensuring their needs are met throughout their care journey.
Utilize conflict resolution skills to effectively mediate disputes between patients and staff, fostering a positive environment.
Collaborate with healthcare teams to implement strategies that enhance patient satisfaction and experience.
Document patient feedback and experiences meticulously to track trends and suggest actionable improvements.
Facilitate communication between patients and various departments, ensuring a cohesive and comprehensive approach to care.
Organize and lead educational sessions for staff on effective patient engagement and customer service strategies.
Monitor patient satisfaction metrics, analyzing data to provide insights that guide enhancement initiatives.
Participate in quality assurance and performance improvement projects focused on patient experience.
Stay informed about hospital policies and best practices to ensure compliance and promote patient advocacy.