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The Social Media Manager will play a key role in managing our digital presence and ensuring a seamless online experience for our customers. This position involves handling customer inquiries through online chats, managing our social media accounts, and promoting our products and services.
Key Responsibilities
Customer Engagement
- Respond promptly to customer inquiries via Messenger, Facebook, Instagram, and other online platforms.
- Provide accurate information about our cars, parts, and services, resolving customer concerns professionally.
- Maintain a friendly and professional tone in all communications.
Social Media Management
- Develop and execute social media content strategies to promote our products and services.
- Create engaging posts, stories, and videos that showcase our cars and parts inventory.
- Monitor and manage social media accounts, including posting updates, replying to comments, and growing our online presence.
Marketing and Promotions
- Collaborate with the sales and marketing team to create promotional campaigns.
- Analyze engagement metrics and adjust strategies to optimize reach and impact.
Reporting and Feedback
- Maintain records of customer interactions and inquiries for analysis.
- Provide regular reports on social media performance and customer engagement.
Requirements
- Experience in social media management, customer service, or a related field.
- Strong communication skills (written and verbal).
- Familiarity with Facebook, Instagram, and other social media platforms.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of cars and automotive parts is a plus but not required.
- Creative mindset and ability to design engaging content.
What We Offer
- Competitive salary.
- Opportunity to grow within a dynamic team.
- Training on automotive products and services.
- Employee discounts on parts and vehicles.
Shah Motors
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