Patient Facilitation Coordinator

Shifa International Hospital Ltd

伊斯兰堡，巴基斯坦

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Facilitate and assist patients throughout their hospital visit
Guide patients, attendants, and visitors courteously and professionally
Ensure respectful and culturally sensitive interactions
Attend and address patient complaints promptly
Provide immediate resolutions and escalate when necessary
Respond to complaints in writing where required
Maintain and update the complaint management system regularly
Ensure proper closure of complaints by interacting with patients, attendants, and relevant departments
Conduct patient satisfaction surveys to evaluate hospital services
Ensure maximum outreach to patients and families for service improvement
Work with hospital departments to resolve service delays and communicate updates to patients and families
Manage and maintain records of written and verbal complaints, generating reports as per management requirements
Oversee the mortuary facility as per hospital policy
Support hospital-wide initiatives aimed at enhancing patient care and satisfaction

技能

Complaint Management Customer Services Team Work Communication Skills Patient Experience

工作详细内容

全部职位:

3 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Patient Experience Department

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

BBA/ MBA or related degree

职位等级:

入门级

经验:

� 经验 - 3年

在之前申请:

Mar 01, 2025

发布日期:

Feb 08, 2025

Shifa International Hospital Ltd

· 4501-5000 员工 - 伊斯兰堡

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Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).