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This role involves managing inbound and outbound calls, coordinating property-related tasks, and ensuring seamless communication between landowners, tenants, and service providers. No sales or targets – focus on coordination and problem-solving!
Key Responsibilities:
- Handle inbound and outbound calls to address queries from landowners, tenants, and contractors.
- Negotiate and assign property management tasks (e.g., maintenance, repairs) to approved workmen/service providers.
- Track the progress of jobs, ensuring deadlines are met and stakeholders are updated.
- Resolve issues related to property management services promptly and professionally.
- Maintain accurate records of communication, job statuses, and agreements.
- Collaborate with internal teams and external partners to streamline workflows.
- Provide exceptional customer service to ensure client satisfaction.
Requirements:
- Fluent English communication skills (verbal and written).
- 1+ years of experience in call centers, telesales, customer service, or property management.
- Strong organizational and multitasking abilities.
- Ability to negotiate effectively with contractors and manage timelines.
- Tech-savvy with basic proficiency in CRM systems or property management software.
- No sales targets – this role focuses purely on coordination and support.
What We Offer:
- Fixed monthly salary with no commission-based pressures.
- Performance-based incentives.
- Supportive team environment with opportunities for growth.
- Structured training to align with property management processes.
Job Type: Full-time
Pay: Rs40,000.00 - Rs50,000.00 per month
Solwave Energy UK
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