Order Taker

We are seeking a highly skilled and experienced Order Taker to join our team. The successful candidate will have a strong background in call center operations or e-commerce sales, with excellent communication and customer service skills. The Order Taker will be responsible for accurately processing customer orders, addressing customer inquiries, and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

1. Order Processing: Accurately take and process customer orders via phone, email, or chat, ensuring all details are captured and fulfilled correctly.

2. Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and addressing concerns in a timely and professional manner.

3. Product Knowledge: Develop and maintain knowledge of products/services offered, including features, benefits, and any promotions or discounts.

4. Order Management: Manage orders from receipt to delivery, ensuring timely and accurate fulfillment, and resolving any issues that may arise.

5. Communication: Effectively communicate with customers, colleagues, and other stakeholders to ensure seamless order processing and issue resolution.

6. Data Entry: Accurately enter customer and order information into the system, maintaining data integrity and ensuring compliance with company policies.

7. Issue Resolution: Resolve customer complaints and issues in a fair and timely manner, escalating complex issues to senior staff as needed.

Requirements:

1. Call Center or E-commerce Experience: Proven experience in a call center or e-commerce sales environment, with a strong understanding of customer service principles.

2. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and other stakeholders.

3. Product Knowledge: Ability to quickly learn and maintain knowledge of products/services offered, including features, benefits, and promotions.

4. Time Management: Ability to manage multiple orders and customer interactions simultaneously, prioritizing tasks to meet productivity and quality standards.

5. Problem-Solving: Strong problem-solving skills, with the ability to resolve customer complaints and issues in a fair and timely manner.

Preferred Qualifications:

Pevious Experience: Experience in a similar role, preferably in a call center or e-commerce environment.

2. Product Knowledge: Familiarity with products/services offered by the company, or similar products/services in other industries.

3. Certifications: Relevant certifications, such as customer service or sales certifications, are an asset.