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Sales Associate - Bookstore

Join our passionate team at Tadabbur Books, a one-stop store for Islamic merchandise, gifts and lifestyle products. We source Islamic Literature in Arabic, English, Urdu and other languages from around the world. We are dedicated to providing a welcoming environment where book lovers of all ages can explore and discover their next favorite read. With an extensive collection and knowledgeable staff, we strive to create memorable experiences for every customer who walks through our doors.

As a Sales Associate at Tadabbur Books, you will be the friendly face that greets our customers and guides them through their literary journey. Your primary responsibilities will include:

Providing exceptional customer service by assisting customers with inquiries, recommendations and purchases.
Maintaining a tidy and inviting store environment by organizing shelves, displays and merchandise.
Tag products with appropriate barcode labels and ensure pricing is clearly visible to customers.
Processing transactions accurately and efficiently using our point-of-sale system.
Promoting memberships and promotions to enhance customer engagement and sales.
Maintain accounting records of sales, purchases and daily expenses accurately and efficiently using accounting software.
Process purchase orders accurately and efficiently using inventory management software.
Staying knowledgeable about our inventory, including new releases, bestsellers and staff picks.
Uploading product catalog to our e-commerce platform.
Receive and process customer orders through our e-commerce platform.
Ensure accurate picking, packing, and labeling of online orders.
Schedule shipments and arrange for timely delivery through various shipping carriers.
Monitor order status and track shipments to ensure on-time delivery.
Address any order discrepancies or issues promptly and efficiently.
Communicate with customers regarding order status, shipping updates and delivery inquiries.
Collaborate with customer service of shipping carriers to resolve any customer concerns or complaints related to order fulfillment.

Requirements:

Passion for literature and a love of books.
Excellent communication and interpersonal skills.
Previous retail or customer service experience of minimum 2 years preferred.
Ability to work effectively in a fast-paced environment.
Tech Savvy
Bachelors degree
Fluent in English, Urdu and preferably ArabicIf you are a book enthusiast with a knack for customer service, we want to hear from you!