。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Representative

Tango Pay

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PKR. 30,000 - 60,000/Month

Interacting with customers & resolving issues.
Providing targeted solutions by identifying problems, researching, and guiding the customer through corrective steps.
Effectively communicating customer feedback and issues to the relevant teams.
Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
Assist customers with a wide range of inquiries related to payment processing, account management, and product features.
Educate customers about TangoPay's products and services, ensuring they can make informed decisions.
Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
Keep accurate records of customer interactions, transactions, and inquiries.
Collaborate with other departments to escalate and resolve complex customer issues as needed.
Stay up-to-date on TangoPay's products and services to provide accurate and relevant information to customers.
Proactively identify and report trends in customer inquiries to improve our products and services.
Contribute to a positive and collaborative team environment by sharing knowledge and best practices.
Meet or exceed performance metrics, including response times and customer satisfaction targets.