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We are looking for a highly motivated and professional Customer Support Executive to join our online team. This is a position with flexible rotational shifts, as our operations run 24/7. The ideal candidate should be tech-savvy, a fast and accurate typist, and have excellent written English skills, especially for handling support communication via chat and email.
Key Responsibilities:
- Respond to customer inquiries via chat, email, or support tickets.
- Maintain and update records in Google Sheets.
- Monitor customer interactions and escalate issues as needed.
- Ensure timely and professional responses to all support requests.
- Follow internal processes for issue resolution and customer satisfaction.
Requirements:
- Strong command of written English (especially in support writing).
- Good typing speed with accuracy.
- Proficient in Google Sheets and basic computer operations.
- Ability to work in a flexible, rotating shift schedule (including nights/weekends).
- Self-motivated, responsible, and professional behavior.
The Game Drawer
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