。该工作已被公司管理人员暂停申请，不再接受简历投递

Recovery Officer

The Grand City

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PKR. 20,000 - 25,000/Month

Key Responsibilities:

1. Inbound and Outbound Calls

Handle inbound calls from customers regarding payment due dates, account status, and recovery-related inquiries.
Make outbound calls to clients for payment reminders, settlement discussions, and overdue balance recovery.
Engage with customers who are in arrears, offering solutions and payment plans to bring their accounts up to date
Provide information about ongoing real estate projects, payment plans, and relevant offers.

2. Queries Resolution

Resolve customer queries related to their real estate investments, payment status, and account balances.
Explain payment options, penalties, payment schedules, and any related terms and conditions.
Assist clients in understanding their payment history, making necessary adjustments if applicable.
Address and resolve client disputes related to payments, fees, and recovery processes.

3. WhatsApp Communication Management

· Manage WhatsApp accounts for sending payment reminders, discount offers, and promotional messages.
Share payment options, deadlines, and recovery information through WhatsApp to keep clients informed.
Send voice notes to clients, explaining payment issues or offering personalized recovery solutions.
Use WhatsApp to build better client relationships and encourage timely payments.

4. Payment Sharing and Account Statements

Generate and send payment statements to clients upon request and ensure timely delivery of all necessary documents.
Share information on outstanding payments, payment history, and outstanding balances with customers.
Assist clients in understanding their financial position with Grand City and help clarify any discrepancies.

5. Payment Recovery & Settlements

Facilitate discussions with customers on overdue payments and provide clear options for settling debts.
Offer flexible payment plans or settlement options to clients in arrears, ensuring a smooth recovery process.

6. Data Entry and Documentation

Accurately document all customer interactions, ensuring details are recorded in the customer management system.
·Maintain up-to-date client records, noting payment status, outstanding amounts, and communication history.
Ensure that all communications (calls, WhatsApp messages, emails) are logged appropriately.

7. Compliance and Reporting

Maintain confidentiality of customer data and financial information at all times.
Report daily progress on recovery targets, call outcomes, and payment statuses to management.