We are seeking a motivated and detail-oriented Trainee Order Taker to join our sales team. The successful candidate will be responsible for processing customer orders, managing order documentation, and providing excellent customer service.
Key Responsibilities:
1. Process Customer Orders: Accurately process customer orders, including taking orders, verifying customer information, and ensuring timely order fulfillment.
2. Manage Order Documentation: Maintain accurate and up-to-date order documentation, including order forms, invoices, and delivery notes.
3. Provide Customer Service: Provide excellent customer service, including responding to customer inquiries and resolving issues.
4. Data Entry: Perform data entry tasks, including entering order information into the company's system.
5. Collaborate with Sales Team: Collaborate with the sales team to ensure seamless order processing and delivery.
Requirements:
1. High school diploma: High school diploma or equivalent required.
2. No experience required: No prior experience required, but recent graduates or those with some sales or customer service experience are welcome to apply.
3. Strong communication skills: Strong communication and interpersonal skills, with the ability to work effectively with customers and sales team.
4. Basic knowledge of sales principles: Basic knowledge of sales principles and practices.
5. Attention to detail: Attention to detail, with the ability to accurately process orders and maintain records.
Preferred Qualifications:
1. Experience with CRM software: Experience with Customer Relationship Management (CRM) software or order management systems.
2. Knowledge of sales procedures: Knowledge of sales procedures, including order processing and fulfillment.
3. Excellent problem-solving skills: Excellent problem-solving skills, with the ability to resolve customer issues and improve order processing efficiency.
What We Offer:
1. Competitive salary: Competitive salary and benefits package.
2. Training and development: Comprehensive training and development opportunities to enhance sales and customer service skills.
3. Opportunities for professional growth: Opportunities for professional growth and development in a dynamic organization.
4. Collaborative work environment: Collaborative work environment with a team of experienced professionals.