Call Center Representative

We are seeking a motivated and customer-focused Call Center Representative to join our team at [Company Name]. As a Call Center Representative, you will be responsible for delivering exceptional service to our customers by addressing inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.

Key Responsibilities:

Answer inbound calls, emails, and live chats from customers promptly and professionally.
Resolve customer inquiries and complaints effectively and efficiently.
Provide information about products, services, and account details.
Document customer interactions and ensure accurate records are maintained.
Upsell products/services when appropriate.
Escalate issues to senior staff when necessary.
Ensure customer satisfaction and meet performance goals and KPIs.
Participate in training sessions to stay updated on product knowledge and company procedures.

Qualifications:

High school diploma or equivalent (Bachelor’s degree preferred).
Proven customer service experience, preferably in a call center environment.
Strong communication and interpersonal skills.
Ability to handle challenging customer interactions with patience and professionalism.
Excellent problem-solving skills and attention to detail.
Ability to multitask in a fast-paced environment.
Basic computer skills and familiarity with customer service software.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and advancement.
Ongoing training and development.
A supportive work environment with a focus on teamwork.

技能

Fluent in English Customer Handling Customer Interaction Management

工作详细内容

全部职位:

6 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Punjab Cooperative, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

� 经验

在之前申请:

Mar 12, 2025

发布日期:

Feb 11, 2025

TransData International

· 51-100 员工 - 拉合尔

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TransData offers unparalleled, devoted industry specialists to design and develop solutions that fast-track innovations while ensuring quality standards and profitability. A one-stop solution is what the TransData team offers to all your advanced businesses. TransData is offering solution for HealthCare and E-Commerce Industry to its customers across the globe.