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We're looking for a Call Center Supervisor to join our dynamic team and help drive performance, quality, and customer satisfaction.
What You’ll Do:
Lead and mentor a team of call center agents
Monitor call metrics and performance reports
Handle escalated customer issues with professionalism and care
Provide regular coaching, training, and feedback
Collaborate with management to improve processes and service delivery
What We’re Looking For:
Proven experience in a supervisory or team lead role within a call center
Excellent communication and leadership skills
Strong problem-solving abilities and a customer-first mindset
Familiarity with call center software and performance metrics
High school diploma or equivalent (college degree preferred)
Why Join Us?
Competitive salary + performance bonuses
Great team culture and supportive leadership
Career growth opportunities
Comprehensive benefits package
Ultrasoft System Technology Hub
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