Shift Manager

We are seeking a Shift Manager to oversee outlet operations, drive sales, and ensure exceptional customer service. The ideal candidate will be responsible for managing shift activities, enforcing company policies, and maintaining overall store performance

Job Responsibilities:

Maintain high customer service standards, ensuring complaints are resolved efficiently.
Monitor and improve the customer experience, ensuring a smooth and pleasant shopping environment.
Act as the overall in-charge of the outlet during the assigned shift.
Ensure smooth day-to-day store operations, including cleanliness, hygiene, and compliance with company SOPs.
Manage and oversee cash handling, billing, and POS system operations.
Maintain accurate records of sales, expenses, and inventory levels.
Supervise and train front-line staff to maintain productivity and service excellence.
Assign duties and ensure efficient workforce management during the shift.
Address and resolve employee concerns, ensuring a motivated and disciplined team
Monitor and control inventory levels, ensuring minimal waste and stock shortages.
Place timely orders to factories as per customer demand and store requirements.
Conduct stock audits and ensure proper handling of store assets.
Ensure adherence to company policies, safety protocols, and regulatory guidelines.
Prepare and submit shift reports on sales performance, customer feedback, and operational issues.
Implement marketing promotions and communicate ongoing discount offers to staff and customers.

Qualifications & Experience:

Bachelor’s degree (preferred).
Experience: 2-4 years in a food retail, FMCG, or hospitality industry role.
Strong leadership and team management abilities.
Excellent problem-solving and decision-making skills.
Proficiency in cash handling, POS systems, and inventory management.
Ability to handle customer queries and complaints professionally.
Willing to work rotational shifts, including weekends and holidays.
Open to relocation within Karachi as required.

技能

Communication Skills Cash Handling Skills Customer Satisfaction Management Inventory Control

工作详细内容

全部职位:

3 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

男性

最低学历:

学士

职位等级:

资深专业人员

经验:

2年 - 4年

在之前申请:

Mar 14, 2025

发布日期:

Feb 14, 2025

United King

· 201-300 员工 - 卡拉奇

关注

ppUnited King has achieved fame, respect, appreciation and worth-while credit in a limited period of time. Our aim is to make delicious, hygienic and healthy food that contributes to positive health. We have over 250 varieties of Sweets, Nimco, Cakes, Fast Food, Ice Cream etc., all available under one roof United King offers the finest selection of baked products in Pakistan. We offer the widest and most exclusive variety of cakes, traditional sweets, nimco and delicious fast food items. We welcome you to United King Online. Our online store caters to all your needs. You will find the same wonderful items you have always enjoyed in the past. Our products continue to be made with the same attention to quality and detail as they have been for the last 21 years Our History: We established United Sweets Bakers Nimco in 1984 at Karimabad Karachi which is a parent firm of United King. In the subsequent years, the firm has sustained consistent annual growth with a product line that has grown to include hundreds of items. In 1998 due to increased demand from all over the city, we decided to set up another shop in Bahadurabad by the name of United King. This name change was due to the uniqueness, which United King wanted to maintain in the industry, and was unable to do so because of its name being used throughout the city. Since then, our consumer base has grown tremendously and in order to keep up with the consumers growing needs, we plan on expanding further this year, and opened a new United King Store on main Rashid Minhas Road in Gulshan-e-Iqbal Karachi. Our People: We owe all of our success to our loyal customers and our hardworking employees. We are what we are due to the immense hard work put in by our employees. We train our employees on a regular basis and hold in-house workshops and training programs to develop our workforce effectively and efficiently. Our competent staff is dedicated and hardworking, helping us carve a niche for ourselves in the market. ISO C