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We are seeking an experienced and skilled Assistant Manager - Technical Services to join our After Sales Services department Varioline Services Pakistan Pvt Ltd. The successful candidate will be responsible for leading the technical services team, providing expert technical support, and ensuring exceptional customer satisfaction.
Key Responsibilities:
- Lead and manage the technical services team, providing guidance, training, and coaching to ensure exceptional performance.
- Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure seamless customer experience.
- Develop, implement, and maintain technical processes, procedures, and standards to ensure efficiency, quality, and compliance.
- Provide expert technical support, troubleshooting, and resolution for customers, both remotely and on-site.
- Analyze technical issues, identify root causes, and implement corrective actions to prevent recurrence.
- Develop and deliver technical training programs for customers, sales teams, and other stakeholders.
- Manage and maintain technical documentation, including user manuals, technical guides, and knowledge bases.
- Stay up-to-date with industry trends, technologies, and best practices, applying this knowledge to continuously improve technical services.
Varioline Intercool Pakistan Pvt Ltd
Varioline Intercool Pakistan (Private) Limited is a joint venture between Sanden Intercool (Thailand) Public Company Limited and Varioline Pakistan (Pvt) Limited for the local manufacturing of commercial refrigeration equipment. The company also has a technical agreement with Imbera, Mexico. Since its inception, Varioline Intercool has grown to become the market leader in the country and the preferred choice of its B2B customers such as The Coca Cola Company, PepsiCo, Unilever, Mondelez, Nestle and many more. Offering a wide variety of solutions such as small counter tops, beverage coolers, ice-cream freezers, milk chillers, HORECA equipment to large supermarket freezers, the company has exported to over 15 countries.
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