The Customer Service and Recovery Manager at Vista Group plays a pivotal role in ensuring exceptional customer experiences while leading a dedicated team of six professionals. This position emphasizes the significance of maintaining positive customer relationships, effectively addressing conflicts, and implementing recovery strategies to enhance customer satisfaction and retention. This role requires a blend of leadership, strong communication, analytical skills, and a deep understanding of housing society operations and legal processes pertaining to sales and recovery. As a key player in our organization, the Customer Service and Recovery Manager will drive process improvements that align with our company goals, ensuring that our clients are supported and their needs are met in a timely and efficient manner.
Responsibilities