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We are looking for a friendly, detail-oriented Customer Service & Appointment Scheduling Specialist to join our team. The ideal candidate will have excellent communication skills, a customer-first mindset, and preferably experience with scheduling and managing appointments. As part of our team, you will be the first point of contact for clients and responsible for ensuring a smooth, organized scheduling process.
Responsibilities:
- Provide exceptional customer service via phone, email, and chat.
- Schedule, confirm, and reschedule appointments for clients and staff.
- Maintain an organized calendar and keep all parties informed of appointment details.
- Address client inquiries, concerns, and requests promptly and professionally.
- Ensure all customer information is entered accurately into the system.
- Handle cancellations, rescheduling, and follow-up reminders as needed.
- Assist with administrative tasks and general office support as needed.
Qualifications:
- Proven experience in customer service or administrative roles.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in software usage and office tools
- A positive, can-do attitude and the ability to work well in a team.
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