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Customer Success Manager

WebHR

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Responsibilities:

Onboard new customers, guiding them through the implementation process and ensuring they achieve their desired outcomes.
Proactively engage with assigned customers to understand their needs, challenges, and goals.
Develop and implement tailored customer success plans based on individual needs and product usage.
Provide ongoing support and training to customers, including product demonstrations, troubleshooting assistance, and best practice guidance.
Monitor customer health metrics and proactively identify potential risks or churn indicators.
Gather and analyze customer feedback to inform product development and improve the customer experience.
Advocate for the customer voice within the organization, building bridges between customer needs and internal teams.
Collaborate with other departments, such as Sales, Marketing, and Product, to ensure a seamless customer journey.
Drive customer renewal and upsell opportunities by demonstrating the value of our [product/service] and promoting additional features or upgrades.
Continuously develop your own knowledge and expertise in our [product/service] and the industry.
Maintain accurate and up-to-date customer records and documentation.