发布 Mar 25, 2023 441 查看
We are looking for a Chat Support Executive to join our team and help us provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer queries through chat, reaching out to specific customers on a daily basis, and maintaining customer data on Google Sheets.
Responsibilities:
- Responding to customer queries in English through chat in a timely and professional manner
- Proactively reaching out to specific customers daily to provide them with support and assistance
- Providing accurate and up-to-date information to customers
- Maintaining customer data on Google Sheets and updating customer records as necessary
- Handling complex customer issues in a timely and effective manner
- Collaborating with other team members to ensure a consistent and high-quality customer experience
- Continuously improving knowledge of products and services to better assist customers
Requirements:
- Excellent written communication skills in English
- Experience in customer service, preferably in a chat support role
- Familiarity with Google Sheets or similar spreadsheet software
- Ability to multitask and manage multiple customer queries simultaneously
- Strong problem-solving skills and ability to think on their feet
- Ability to work independently and as part of a team
- Flexibility to work in a 24/7 shift-based environment
技能
Supervisor’s gender:
Percentage of female coworkers:
Stone Technologies Private Limited.
Amman Plaza, H-3 Market Johar Town, Lahore
相同职位头衔
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
