Customer Relation Officer

We are seeking a highly motivated and professional Customer relation officer to join our team. This individual will play a key role in managing and enhancing customer relationships, ensuring a superior level of customer satisfaction, providing exceptional customer support, and building lasting client connections. The ideal candidate will demonstrate excellent interpersonal skills, a proactive approach to problem-solving, and the ability to handle complex situations with professionalism and grace.

Qualifications & Skills:

Interpersonal Skills: Strong ability to engage with customers in a friendly, respectful, and professional manner.
Customer Satisfaction & Support: A proven track record of delivering excellent customer service and maintaining high levels of satisfaction.
Analytical Thinking: Strong problem-solving abilities, with the capability to analyze customer issues and find the best possible solutions.
Effective Communication: Excellent verbal and written communication skills, with the ability to adapt messaging to different customer needs.
Professionalism Under Pressure: Demonstrated ability to remain calm, collected, and professional in challenging situations.
Experience: Prior experience in a customer service or client-facing role is preferred.
Education: A bachelor’s degree or equivalent qualification is required

Skills

Customer Acquisition Skills Building Solid Relationships Manage Client Relationships Customer Analysis Relationship Management Customer Satisfaction Management

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Islamabad, Pakistan

Gender:

Male

Age:

20 - 30 Years

Minimum Education:

Bachelors

Degree Title:

BA, B.com,BS, MA

Career Level:

Entry Level

Experience:

1 Year - 2 Years

Apply Before:

May 06, 2025

Posting Date:

Apr 06, 2025

Abacus Consulting

Information Technology · 1001-1500 employees - Islamabad

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p