Customer Relationship Officer

We have 100+ positions open for Customer Service Representative at Our BPO Office. If you're ready to take your career to new heights and work on night shifts for USA campaigns, this is your chance to shine!

𝗝𝗼𝗯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

A Levels/Intermediate or above
Excellent English Written and Verbal Communication

Key Responsibilities:

Provide prompt and professional responses to customer inquiries.
Handle multiple tickets/ bills simultaneously, ensuring timely and accurate responses.
Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
Collaborate with team members to improve customer service processes and outcomes.
Stay updated on product changes and industry developments to provide informed support.

𝗝𝗼𝗯 𝗧𝘆𝗽𝗲: Full-time

𝗣𝗮𝘆 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲:

𝗕𝗮𝘀𝗶𝗰 𝗣𝗮𝘆: PKR 60,000
𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗕𝗮𝘀𝗲𝗱 𝗜𝗻𝗰𝗲𝗻𝘁𝗶𝘃𝗲 𝗠𝗼𝗻𝘁𝗵𝗹𝘆: PKR 15,000
𝗔𝘁𝘁𝗲𝗻𝗱𝗮𝗻𝗰𝗲 𝗕𝗼𝗻𝘂𝘀: Minimum 40 days present in 2 months: PKR 20,000

Skills

Custom CRM Customer Service Skills Customer Care Representation

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Egerton Road, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jan 06, 2025

Posting Date:

Dec 05, 2024

Abacus ELS (Private) Limited

Recruitment / Employment Firms · 2001-2500 employees - Lahore

For almost 30 years, Abacus has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus has a deep scale, is industry focused and technology driven with a world class delivery capability. We help to transform the businesses of clients who want to be leaders in their industry. Abacus is founded on one simple belief, that change is the only constant in our world and that as enterprises and individuals, we must all respond to change with vision, courage and integrity. We are passionate about being partners to our clients, as advisers, consultants, technology specialists, systems integrators and outsourcers. For the people at Abacus, fulfillment is seeing our clients transform into truly great organizations. Abacus has facilitated clients in harnessing the power of transformational HR that effectively improve business performance. Today, we are one of the country’s most transformative HR Outsourcing Services providers powered by flexible delivery models that reduce complexity while improve precision, agility and personalization for a more satisfying employee experience Our Services include: 1. Recruitment Process Outsourcing 2. Digital and AI Assessment Solution 3. Antecedent Verification 4. Payroll Outsourcing Services 5. Manpower Outsourcing 6. HR as a Service