Banking Operations Analyst

We are looking for a highly organized and detail-oriented Operations Analyst to manage and execute day-to-day core banking activities. This role involves processing a variety of high-volume financial transactions and ensuring accuracy, compliance, and exceptional service delivery.

Key Responsibilities:

Process service requests and handle full-cycle loan and card disbursal operations
Execute MasterCard settlement and prefunding activities
Handle disbursals for balance transfers, easy cash, early settlements, and loan closures
Manage loan rescheduling, collection settlements, and inward payments (FTS, PGS, Deem CDM)
Process interbank payments and FabePay customer statement uploads
Perform daily reconciliation of assigned general ledgers (GLs)
Generate liability and clearance letters; post legal payments
Execute CIF to CIF transfers and lien marking/release operations
Handle DDA registrations, presentations, representations, cancellations, and SWAPs
Perform manual postings for exception cases and monitor related emails
Manage SPDCs (verification, storage, return processing, bounce tracker updates)
Prepare KYC documentation for civil and police case filings; manage police case submissions
Conduct ICCS presentations and destroy undelivered or returned cards

Additional Duties:

Ensure validity of customer instructions before execution or system update
Maintain tight control over pending applications and documents in line with internal policy
Deliver services that meet or exceed defined service standards
Resolve customer issues promptly and feed insights into continuous improvement
Report suspected fraud or risk-related incidents to relevant authorities
Coordinate with Sales, Risk, IT, and Customer Experience teams for seamless operations

Requirements:

Minimum 3 years of experience in banking operations (loan/card disbursal, settlements, payments)
Bachelor’s degree or equivalent qualification
Proficient in Core Banking Systems and MS Office tools
Strong communication and multitasking abilities
High attention to detail and a process-oriented mindset

Why Work With Us: