Posted Yesterday 76 views Report Job
We are looking for a highly skilled and experienced Customer Support Executive to join our growing team. The ideal candidate will be responsible for delivering top-notch customer service across multiple clients while maintaining a high standard of communication and professionalism.
Key Responsibilities:
Handle high volume inbound and outbound calls efficiently.
Manage disputes and demonstrate strong negotiation skills.
Ensure compliance with HIPAA and FDCPA regulations.
Provide exceptional support via phone, email, and chat.
Handle multiple clients/accounts with accuracy and speed.
Maintain detailed call logs and follow-up on pending issues.
De-escalate angry or frustrated customers with empathy and professionalism.
Work well under high-pressure environments with tight deadlines.
Deliver first-contact resolution and exceed customer expectations.
Requirements:
2 to 5 years of experience in customer service or debt collection (preferably US-based campaigns).
Excellent English communication skills – Listening, Speaking, and Writing.
Strong problem-solving and conflict-resolution abilities.
Must be familiar with HIPAA, FDCPA, and call compliance protocols.
Ability to work independently and in a team.
Familiarity with CRM tools, dialers, and other systems.
Ability to multitask and stay calm under pressure.
Willingness to work night shifts.
What We Offer:
Competitive salary package
Friendly and professional work environment
- Growth and learning opportunities
Skills
Job Details
Al-Hassan Technologies
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
