General Manager Hotel

You will be responsible for overseeing the overall operation and management of the hotel, ensuring profitability, guest satisfaction, and operational efficiency. This role involves leadership, strategic planning, and decision-making across all departments to ensure that the hotel meets its financial, service, and operational goals.

Key Responsibilities:

Leadership & Team Management: Lead and inspire hotel staff across all departments (front desk, housekeeping, food & beverage, maintenance, etc.), fostering a positive work culture, training, and ensuring high performance.
Operational Management: Oversee day-to-day hotel operations, including guest services, staff performance, maintenance, and housekeeping. Ensure compliance with safety and health regulations.
Guest Experience: Ensure that guests receive exceptional service throughout their stay. Address and resolve guest complaints or concerns in a timely and professional manner.
Strategic Planning: Set long-term goals for the hotel and create action plans to achieve them. Analyse performance and implement strategies for continuous improvement in guest satisfaction and profitability.
Compliance & Standards: Ensure that all operations comply with legal and regulatory requirements, as well as company policies and procedures. Maintain quality standards for all hotel operations.
Reporting & Analysis: Prepare and present regular reports on hotel performance to ownership or senior management, including financial performance, guest satisfaction, and operational metrics.

Qualifications:

Education: A bachelor’s degree in hospitality management, Business Administration, or a related field is typically required. A master’s degree is a plus.
Experience: A minimum of 10–12 years of experience in hotel management, with at least 5–7 years in a senior leadership role, preferably as a Hotel Manager or Assistant General Manager.

Skills:

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Solid financial acumen, including budgeting, forecasting, and financial analysis.
In-depth knowledge of hotel operations and customer service standards.
Experience with marketing and sales, including digital marketing.
Ability to handle multiple tasks and make decisions in a fast-paced environment.
Problem-solving and conflict-resolution skills.
Proficiency in hotel management software and Microsoft Office Suite.

Personal Traits:

Results-driven with a strong focus on guest satisfaction and operational efficiency.
Adaptable, with the ability to lead through change.
High level of professionalism and attention to detail.