发布 May 07, 2025 889 查看
You will be responsible for overseeing the daily operations of the service center, ensuring high-quality customer service, efficient repair processes, and adherence to company policies. This role involves managing a team of technicians and support staff, maintaining inventory, and optimizing service operations to enhance customer satisfaction and business performance.
1. Service Operations Management
- Oversee and manage daily operations of the mobile service center.
- Please make sure that mobile devices are done.Implement standard operating procedures (SOPs) for efficient workflow
- .Monitor service turnaround times (TAT) and work towards improving efficiency.
- Please make sure to comply with brand guidelines and quality standards.
2. Customer Service & Satisfaction
- Maintain high levels of customer satisfaction by ensuring smooth service delivery.
- Handle escalated customer complaints and provide effective resolutions.
- Train staff on customer service best practices.
- Gather customer feedback and implement improvements.
3. Team Management
- Supervise and mentor technicians, front desk staff, and support teams.
- Conduct performance evaluations and provide feedback.
4. Inventory & Spare Parts Management
- Monitor stock levels of spare parts and order supplies as needed.
- Ensure proper inventory control and minimize losses.
5. Financial & Administrative
Responsibilities
- Manage the service center budget and control operational costs.
- Maintain records of repairs, revenue, and expenses.
- Ensure billing and invoicing accuracy.
- Prepare and present reports on service center performance.
Antpower Tech Private Ltd
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