Recovery Supervisor

ASK Development (Pvt) Ltd

Multiple Cities, Pakistan

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Posted Apr 17, 2025 621 views Report Job

PKR. 40,000 - 45,000/Month

Education: Minimum BBA from reputable university or equivalent
Experience: Minimum 1 year of experience preferably with Wireline/Cellular service provider.

Activities/Responsibilities

Prepare/understands data of the customer before visiting the customer (Name, address, billing details, inquiry/investigation done already, services used etc.), using billing and Customer relationship software’s including BnCC, CBS and CRM.
Calling defaulter for payment follow-up and documenting their responses.
Issuance of WhatsApp Notices and Submit report to Line Manager on the responses received from calling activity.
Tracing defaulters by visiting place of default.
Visit to default premises to pursue recovery of receivable (Default)/heavy usage customers exceeding their credit limits
Visit to default premises to pursue recovery of receivable (Default)/heavy usage customers exceeding their credit limits
Follow up with defaulters for payment as per allotted area/cases assigned by Line Manager.
Follow up with defaulters for payment as per allotted area/cases assigned by Line Manager.
Forwarding customer complaints for adjustments after seeking due approvals as per DoP/SoP.
Searching of Live accounts during defaulter chasing and preparation of cases for Suspension of Live Accounts
Forwarding disputed cases & recommends suspension in lieu of default to AM Credit Management
Telephonic Calls to CMP Default accounts for collection of CPE Devices (VDSL, IPTV and GPON) to ensure achievement of CPE Collection Targets.
Ensure achievement of CPE Collection Target assigned.
Convincing defaulted customers to have their services restored after payment of Client outstanding dues.
Ensure achievement of BB Restoration Target assigned.

RELEVANT SKILLS,

Proficient verbal and written communication skills.
Strong Interpersonal Skills
Proficiency in MS office applications.
Decision making skills, multi-tasking ability and good organizational skills.
Capable of handling multiple tasks and meeting department deadlines in a fast-paced environment.
Be able to Prioritize & Plan well.
Demonstrates high level of interest in performance.
Have good negotiation and conflict-solving skills

Skills

Multitasking Skills Ms Excel Communication Skills

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Accounts, Finance & Financial Services

Total Positions:

16 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Bannu, Khushab, Kohat, Rahimyar Khan, Sahiwal, Sheikhupura, Timergara, Pakistan

Gender:

No Preference

Age:

18 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year (Experience in with Wireline/Cellular service provider/ recovery officer)

Apply Before:

May 18, 2025

Posting Date:

Apr 17, 2025

ASK Development (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Bannu, Khushab, Kohat, Rahimyar Khan, Rawalpindi, Sahiwal, Sheikhupura, Timergara

pASK Development functions as a human resource department for organizations offering solutions for human resource management, pay-roll handling and behavioral assessments. It is equally proficient in project development. The guiding principles are sharing responsibility with the corporate, development and the public sectors in developing human resources. The key strengths are its experts in human resource management. The vital role is to provide training need analysis, training interventions and staffing needs through turn-key recruitment solutions./p