eCommerce / Customer Experience Manager

The eCommerce and Customer Experience Manager is responsible for overseeing the integration of marketing strategies with customer service operations on e-commerce platforms like Shopify. This role demands a unique blend of technical proficiency, customer engagement strategy, and digital marketing oversight to enhance the overall customer experience and drive sales.

Key Responsibilities:

1. E-commerce Management

Oversee the operation and performance of the company’s e-commerce platforms, primarily Shopify.
Use coding skills to enhance website functionality and user experience.
Implement and optimize online sales strategies to increase customer engagement and conversion rates.

2. Marketing Coordination

Coordinate with the marketing team to align digital marketing strategies with e-commerce activities.
Manage online promotions, email marketing campaigns, and social media integration.
Analyze market trends and adjust marketing strategies to meet changing market and competitive conditions.

3. Customer Experience Oversight

Develop and implement strategies for exceptional customer service that fosters customer loyalty.
Monitor customer service teams to ensure they meet response times, manage complaints effectively, and deliver a consistently positive customer experience.
Analyze customer feedback and interaction data to improve product offerings and service delivery.

4. Technical Expertise and Development

Utilize coding skills to customize the e-commerce platform to meet specific business needs.
Stay updated with the latest industry trends and e-commerce technologies to ensure optimal platform performance.