Customer Relationship Officer

Australian Concept Infertility Medical Centre

Lahore , Pakistan

Apply Now

Posted 2 days ago 83 views Report Job

This is a full-time on-site role for a Customer Relationship Officer located in Lahore. The Customer Relationship Officer will be responsible for providing exceptional customer service to our clients. The representative will answer inbound calls, respond to patient queries and complaints, and resolve customer issues. Additionally, the representative will be responsible for conducting the follow up of existing patient to improve the patient conversion rate.

Responsibilities

Handling inbound patient calls professionally and efficiently.
Providing accurate information about products/services and addressing patient inquiries.
Resolving patient concerns and issues promptly to ensure patient satisfaction.
Recording and maintaining detailed patient interaction records in the CRM system.
Collaborating with team members and other departments to achieve service goals.
Following company policies and procedures to deliver a consistent consistent experience.

Requirements

Excellent verbal communication skills and a clear speaking voice.
Strong problem-solving abilities with a focus on patient satisfaction.
Ability to handle high call volumes and remain calm under pressure.
Previous customer service or call center experience is a plus.
Willingness to work flexible hours,

Skills

Customer Support Telephone Etiquette Complaint Management Customer Service Telephone Skills Communication Skills

Job Details

Industry:

Healthcare / Hospital / Medical

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

New Garden Town, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

2 Years

Apply Before:

Mar 19, 2025

Posting Date:

Feb 18, 2025

Australian Concept Infertility Medical Centre

Healthcare / Hospital / Medical · 51-100 employees - Lahore

Australian Concept Group (ACG) is a group of companies operating since early 1998 with a primary focus on improving the lives of human beings. Infertility Clinic is one of ACG’s main businesses and since its inception, ACG is proud to be the pioneer in offering world-class Infertility Treatment options across Pakistan.