Customer Service Representative

Axxon BPO

Multiple Cities, Pakistan

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Posted Dec 03, 2024 254 views Report Job

PKR. 45,000 - 80,000/Month

The ideal candidate will handle customer inquiries, resolve issues, and provide a positive customer experience. This position is perfect for individuals with excellent communication skills who are eager to grow in a professional environment.

Responsibilities:

Answer customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information about products and services.
Resolve customer issues with empathy and professionalism.
Update customer records and maintain accurate data.
Escalate unresolved issues to the appropriate departments.
Follow up on customer interactions to ensure satisfaction.

Requirements:

Strong communication skills, both verbal and written.
Fresh graduates or experienced candidates are welcome to apply.
Ability to handle challenging situations calmly and efficiently.
Basic computer literacy, with knowledge of CRM systems as an advantage.
Team-oriented mindset with a focus on customer satisfaction.

Benefits:

Competitive salary package ranging from PKR 45,000 to 85,000 per month.
Opportunities for professional development and growth.
Comprehensive training provided.
Positive and inclusive work culture.

Job Type: Full-time

Pay: Rs45,000.00 - Rs85,000.00 per month

Skills

Listening to Customers Event Marketing Strategies Customer Care Representation Customer Satisfaction Management Customer Analysis Customer Service Customer Acquisition Skills Telemarketing Skills

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Rawalpindi, Pakistan

Gender:

No Preference

Age:

15 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Experience:

Fresh - 4 Years

Apply Before:

Jan 03, 2025

Posting Date:

Dec 03, 2024

Axxon BPO

BPO · 301-600 employees - Islamabad, Rawalpindi

Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.