Chat Support Representative

We are looking for a dedicated Chat Support Representative to join our team and provide exceptional customer service through phone and chat channels. The successful candidate will be responsible for addressing customer inquiries related to products, services, and company policies in a timely and professional manner. This full-time, on-site position offers a competitive monthly salary and an opportunity to enhance your customer service skills in a dynamic work environment.

Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone and chat.
- Deliver exceptional customer service by effectively resolving issues and addressing customer concerns.
- Provide accurate and clear information regarding products, services, and company policies.
- Process customer orders, returns, and exchanges efficiently as needed.

Required Qualifications
- Basic knowledge of the Shopify platform.
- Excellent verbal and written communication skills.
- Ability to maintain a friendly, patient, and professional tone during all customer interactions.
- Strong problem-solving and analytical abilities.
- Capacity to work effectively in a fast-paced environment.

This role offers a competitive monthly salary ranging from Rs35,000 to Rs40,000 and requires in-person attendance at the designated work location. It is an excellent opportunity for individuals seeking to develop their customer service expertise while contributing to a supportive and engaging team atmosphere.