Chinese-Speaking Customer Support Rep

Tangent Technologies is looking for a bilingual Customer Support Representative fluent in both Mandarin Chinese and English to join their team in Islamabad. This role is ideal for someone who enjoys engaging with customers, solving problems, and working in a fast-paced start-up environment. The successful candidate will use their language skills to provide exceptional support, ensuring customer satisfaction while contributing to the company’s growth.

Key Responsibilities
Provide customer support in Mandarin and English across various communication channels, including phone calls, emails, and live chat. Assist customers by addressing inquiries related to services, processes, and account management. Maintain accurate records of all customer interactions within the support system. Work closely with internal teams to resolve issues quickly and efficiently. Translate or adapt communications as needed to effectively serve Chinese-speaking customers. Strive to deliver thorough and professional solutions to ensure high levels of customer satisfaction.

Required Qualifications
Fluency in both written and spoken Mandarin Chinese and English is essential. Previous experience as a Customer Support Representative, ideally with Mandarin language support, is required. Strong communication and interpersonal skills are necessary to engage effectively with customers and team members. Candidates must be able to work full-time on-site at the Islamabad office located in sector I9/3. A problem-solving mindset, attention to detail, and a genuine customer focus are critical for success in this role.

Preferred Qualifications and Benefits
Experience working in a start-up or technology-driven environment is highly desirable. Tangent Technologies offers a competitive salary package with bi-annual increments to reward performance. Employees are eligible for incentives and appreciation awards recognizing outstanding contributions. The company provides provident fund contributions along with comprehensive health and life insurance coverage. To support work-life balance, employees receive 18 paid leaves annually. Relocation support is available for eligible candidates. The workplace culture is supportive and non-hierarchical, encouraging innovation and valuing employee ideas. This position also offers the opportunity to engage with a complete product cycle, providing a professionally enriching experience.

This is a full-time, on-site role based in Islamabad’s I9/3 sector. Applicants should be prepared to commute to the office and disclose any notice period requirements during the hiring process. If you are fluent in Mandarin and English, have customer support experience, and are motivated to contribute to a growing company, we invite you to apply and become part of Tangent Technologies’ dynamic team.