Posted 6 days ago 109 views Report Job
PKR. 20,000 - 35,000/Month
Your responsibilities will as below
- Handle incoming customer inquiries via phone, email, and chat promptly and professionally.
- Report Management on software and phone to manage customer calls effectively.
- Listen actively to customer concerns and provide accurate and timely solutions.
- Generate leads through the Website, Facebook marketing by posting in groups, and answer queries of clients in messages.
- Resolve customer complaints and service issues while maintaining a positive attitude.
- Assist clients in understanding the products and services offered by us
- Document customer interactions and maintain detailed records of issues and resolutions.
- Collaborate with a team of 20 to ensure a seamless service experience for customers.
- Meet performance metrics and targets set by management to drive team success.
- Contribute to team meetings by sharing insights and suggestions to improve customer service processes.
Education
- Minimum Intermediate or A/O level
- We encourage BBA / BS Graduates
- Good communication skills and English is a must
- Knowledge of MS Excel, MS Word, Internet Explorer, and Browsing is a must.
- A creative and open mind with a great aesthetic sense
Experience
- Fresh or Experienced
Salary Range:
- Pkr 15k to 35k
- Competitive salary plus commission
Timings
Afternoon Shift (12 pm to 9 pm (Mon - Friday), 12pm to 6pm (Saturday))
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Gender:
Male
Age:
22 - 40 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 18, 2025
Posting Date:
May 19, 2025
Crystal Workforce
Information Technology · 1-10 employees - Karachi
US Based Software House offering complete IT and E-commerce Solution
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