• Handling customer inquiries: Answering questions about products, services, pricing, and policies through various communication channels. 
  • Resolving customer issues: Troubleshooting problems, identifying solutions, and addressing complaints in a timely and professional manner. 
  • Providing product information: Explaining features and benefits of products or services to customers. 
  • Processing orders and transactions: Taking orders, updating customer accounts, and managing payments. 
  • Building customer relationships: Establishing rapport with customers, understanding their needs, and providing personalized service. 
  • Maintaining customer records: Updating customer information and documenting interactions accurately in CRM systems. 
  • Escalating complex issues: Identifying issues that require further assistance from other departments and transferring customers accordingly. 
  • Gathering customer feedback: Collecting customer opinions and suggestions to improve service quality. 

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Allama Iqbal Town, Lahore, Pakistan
Gender:
Male
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Less than 1 Year - 1 Year
Apply Before:
Mar 26, 2025
Posting Date:
Feb 25, 2025

Cultural Fusion

E-Commerce / E- Business · 11-50 employees - Lahore

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