Customer Service Representative

We are looking for a committed Customer Service Representative to join our team on a full-time basis. The successful candidate will be responsible for handling customer inquiries promptly across multiple communication channels, resolving issues related to products or services, and ensuring a high standard of customer satisfaction. This role demands strong communication skills, effective problem-solving abilities, and a dedication to fostering positive customer relationships. The position is on-site and offers a competitive monthly salary.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Identify the root cause of customer complaints and provide effective solutions to product or service issues.
- Deliver accurate, valid, and complete information by utilizing the appropriate tools and resources.
- Escalate unresolved issues to the relevant departments to ensure timely resolution.
- Follow established communication procedures, guidelines, and company policies.
- Maintain customer satisfaction by building and nurturing strong customer relationships.

Required Qualifications:
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to manage multiple communication channels efficiently.
- Strong problem-solving skills with attention to detail.
- Familiarity with customer service software and tools is preferred.
- Willingness and ability to work on-site at the designated location.

Preferred Qualifications and Benefits:
- Experience working in a fast-paced customer service environment.
- Ability to collaborate effectively within a team.
- Competitive salary ranging from Rs40,000 to Rs65,000 per month.
- Opportunities for professional development and career growth within the company.

This role offers a dynamic work environment where you can make a meaningful impact on the overall customer experience. If you are passionate about delivering exceptional service and building lasting customer relationships, we encourage you to apply.