Customer Services CSR

We are looking for a dedicated marketing professional to join our team in a full-time, office-based position located in Gulistan-e-Jauhar, Karachi (Block 15). The successful candidate will play a key role in developing and executing marketing strategies designed to increase audience engagement and drive sales growth. This role involves hands-on management of order tracking, providing customer support across multiple e-commerce platforms, and preparing detailed reports on sales and customer service performance. The working hours are Monday to Saturday, from 9:00 AM to 6:00 PM.

Key Responsibilities:
- Develop and implement effective marketing strategies to expand audience reach and boost sales.
- Manage the order tracking process, ensuring timely updates and accuracy.
- Provide chat support on various e-commerce platforms including Facebook, Instagram, YouTube, Daraz, TikTok, and the company website.
- Prepare and analyze reports related to sales performance and customer service metrics to support informed decision-making.

Required Qualifications:
- Proven experience in developing and executing marketing strategies.
- Familiarity with e-commerce platforms and customer support tools.
- Strong communication skills for managing chat support and customer interactions effectively.
- Ability to accurately track orders and generate comprehensive reports.
- Availability to work full-time, Monday through Saturday, from 9:00 AM to 6:00 PM.

Preferred Qualifications and Benefits:
- Experience with social media platforms and online sales channels is highly desirable.
- This is an office-based role, providing a structured and collaborative work environment.
- Competitive monthly salary ranging from Rs30,000 to Rs40,000.

This position offers a valuable opportunity to contribute to a growing company’s marketing initiatives while gaining hands-on experience in e-commerce customer service and sales analysis. Candidates who are motivated, detail-oriented, and eager to work within a dynamic team are encouraged to apply.