Customer Support Executive

We are seeking a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience. If you have excellent communication skills and a problem-solving mindset, we encourage you to apply.

Key Responsibilities:

Respond to customer inquiries via phone, email, and live chat.
Resolve customer complaints efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Provide information about products and services to customers.
Collaborate with internal teams to address customer concerns.
Follow company guidelines and procedures to ensure high-quality service.
Identify opportunities to enhance the customer experience.
Meet and exceed customer service performance targets.

Requirements:

Education: Bachelor’s degree or equivalent qualification.
Experience: 1+ years of experience in customer support or a related field (fresh graduates with strong communication skills may also apply).

Skills

Communication Skills Customer Satisfaction Management Fluent in English

Job Details

Industry:

BPO

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Mar 11, 2025

Posting Date:

Feb 11, 2025

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.